Here’s how the digital-native future of restaurants looks. You order on the go, walking or in your car. The order is ready 30 sec before you come. Seamless grab-and-go. This future has arrived in Chicago: The video you’re watching is from Soloway Coffee, where the first Pickpad Station is up and running.
It’s fully integrated with POS, working in the background, and turning staff behind the counter into superheroes:
Auto-highlights the pad number on KDS
Auto-checks order accuracy
Auto-changes order status to Ready
Auto-records order Ready time
Auto-displays customer name
Auto-changes order status to Complete
Auto-records Complete time
Now, instead of handling tons of manual, repetitive tasks, team members can focus on what truly matters — human connections.
But the most powerful part of Pickpad is data.
It unlocks an entirely new layer of insights:
Promise time trends
Promise time accuracy and gaps
Order fulfillment time
Order prep time trends
Order waiting time trends
Order accuracy
Customer retention trends
Now, restaurants can track and optimize the full customer journey, make customer happier, and directly improve retention and the bottom line.
And the great news: we’re expanding!
More slots are available for great brands to try Pickpad in action.
I believe our "High-Tech / High-Touch" concept (total automation behind the counter + next-level personalization and human-to-human connections) is what the digital-native future of QSR about.
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