Privacy Policy

Effective Date: 12/23/2024

Pickpad Inc.

2093 Philadelphia Pike #3050, Claymont, DE 19703

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Pickpad values your privacy. This Privacy Policy explains how we collect, use, and protect information for both Clients and End-Customers.

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1. Information We Collect

From Clients:
- Order details: Order ID, receipt #, customer name, customer ID, item list, order status, timestamps, transaction value.
- Merchant profile: Store name, address, email.
- Payment information: Transaction value, payment type (excluding sensitive payment details like credit card numbers).

From End-Customers:
Pickpad does not directly collect personal information from End-Customers. Any data we access (e.g., customer names or order details) is provided by our Clients and is processed solely for delivering our Services.

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2. How We Use Information

- For Clients: To facilitate order processing, update statuses, and provide analytics.
- For End-Customers: To enable accurate order pickup and improve operational efficiency for our Clients.

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3. Data Sharing

Pickpad does not sell or share data with third parties except:
- When required to provide Services (e.g., integration with POS).
- To comply with legal obligations.

End-Customer data is controlled by the Client (e.g., restaurant or store), not Pickpad.

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4. Data Security

We use industry-standard encryption and secure storage to protect data. Clients are responsible for securing their integration credentials and compliance with applicable laws.

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5. Rights and Responsibilities

For Clients:
- Access, update, or delete your account data by contacting Pickpad.
- Notify End-Customers of any data-related rights, as required by law.

For End-Customers:
- Your personal data is managed by the Client. To exercise data rights (e.g., access or deletion), please contact the restaurant or store handling your transaction.

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6. Cookies and Tracking

Pickpad does not use cookies or tracking technologies beyond those required for core Services and integrations.

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7. Changes to Privacy Policy

We may update this Privacy Policy periodically. Continued use of our Services after updates signifies acceptance of the revised policy.

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8. Contact Us

For questions or concerns about your data, contact us at support@pickpad.com.​